Insurance operations live on systems that weren't designed for the volume they now handle. Carrier portals built in the early 2000s. Claims management platforms with no APIs. Policy administration systems that require manual data entry for every endorsement, renewal, and filing.

The work connecting these systems is manual: extracting data from claims documents, entering it into carrier portals one field at a time, cross-referencing coverage details, filing state regulatory paperwork. Operations teams spend 60-80% of their time on data movement between systems rather than actual decision-making.

Traditional RPA promised to fix this, but carrier portals don't cooperate. They redesign without warning. They add CAPTCHAs. Login flows change. Selectors break. The maintenance burden for insurance RPA programs often exceeds the cost of the manual work.

Automat's AI agents interact with carrier portals, claims systems, and policy platforms the way your operations team does: visually. They see the screen, understand what's displayed, and navigate regardless of portal changes. When a carrier updates their interface, the AI adapts.

What we automate for insurers

Claims document processing

Claims arrive as mixed-format document packages: PDFs, scanned images, medical records, police reports, estimates, photos. Automat extracts structured data from all of them, classifies document types, validates against policy details, and routes to the appropriate handler. A top 5 health insurer processes millions of medical claims documents through Automat, saving 7+ figures annually.

Read the full case study.

Carrier portal automation

Insurance operations require constant interaction with carrier portals for quoting, binding, endorsements, and renewals. Each carrier has a different portal with different navigation, different fields, and different workflows. Automat's agents navigate all of them visually, entering data, pulling quotes, and processing transactions without per-carrier custom development.

Policy administration and servicing

Endorsements, renewals, cancellations, reinstatements. Each policy change requires data entry across multiple systems: the policy admin system, the agency management system, and often the carrier portal. Automat handles the multi-system update in a single automated workflow.

KYB/KYC and underwriting verification

Business verification for commercial policies requires pulling data from multiple sources: state registrations, credit bureaus, industry databases. Automat aggregates this data automatically, flagging risks and populating underwriting worksheets without manual research.

State regulatory filings

Rate filings, form filings, and compliance documentation with state insurance departments. SERFF and state-specific portals each have different interfaces and requirements. Automat handles filings across jurisdictions through the same visual navigation approach. See also: Automat for Compliance and Regulatory Operations.

Why insurance operations choose Automat over legacy RPA

• Carrier portals without selectors: Traditional RPA needs stable HTML to interact with portals. Carrier portals are rebuilt constantly. Automat operates visually, so portal redesigns don't break the automation.
• Documents handled natively: Claims documents, medical records, policy forms. The same AI that navigates portals also reads and extracts from documents. No separate IDP product. (See Automat vs ABBYY.)
• Self-healing: When carriers update their portals (quarterly at minimum), the AI adapts. No maintenance tickets, no developer queue, no broken processes.
• Managed service: Automat's forward-deployed engineers build and maintain the automations. No Center of Excellence needed. No certified RPA developers to hire.
• Compliance-ready: SOC 2, HIPAA, GDPR, ISO 27001. Complete audit trails for every automated action.

Results

• Top 5 health insurer: 7+ figures saved annually. Augmented a 30-person BPO team with AI document processing. 40% error reduction. Full case study.
• Leopard (insurance operations): End-to-end data operations from legacy carrier portals with no APIs. Forward-deployed engineering team operates as extension of their own.
• Processing speed: Claims documents that took 15-20 minutes of manual review process in under 2 minutes.

How it works

1. Share your workflow. Record how your team navigates the carrier portal or processes claims today. A screen recording or SOP is enough.
2. We build and deploy. Forward-deployed engineers build the automation in days. You see it running against your systems within the first week.
3. It runs and adapts. The automation handles volume continuously, self-healing when portals change. Our team monitors for edge cases.

Talk to our team about your insurance operations or see the platform in action.

Frequently asked questions

Can Automat work with multiple carrier portals?

Yes. Automat's visual navigation works on any carrier portal regardless of the underlying technology. One platform handles operations across all your carriers without per-carrier custom development. Adding a new carrier is configuration, not a new development project.

How does this handle different claims document formats?

Claims arrive in every format: typed PDFs, scanned forms, photos, handwritten notes, medical records. Automat's vision language models understand document structure from context rather than template matching. No per-document-type training required for most formats.

Is this HIPAA compliant for health insurance?

Yes. Automat is SOC 2, HIPAA, GDPR, and ISO 27001 certified. Complete audit trails are maintained for every document processed and every action taken. PHI handling meets healthcare data protection requirements.

How does this compare to UiPath for insurance?

UiPath requires stable portal selectors (which carrier portals don't have), certified RPA developers, and ongoing maintenance. Insurance-specific UiPath deployments typically require 3-5 dedicated developers just for maintenance. Automat is fully managed and self-heals when portals change. See why companies are leaving UiPath.

What's the deployment timeline?

First automations run in production within 1-2 weeks. Full multi-carrier deployments typically complete in 3-6 weeks depending on the number of carriers and workflow complexity.